Shipping Policy

 

MUSKOKA POOCH HOODIE- We ship from our Muskoka Head office and we also have pickup service available at our location.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different location, depending on which one has them available the fastest to you. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHEN WILL I RECEIVE MY ORDER?
Standard Shipping is available across all Canadian provinces. Most standard shipping may be delivered within 7-14 days and some restrictions apply to specific locations. International orders can take 7-14 days to deliver.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.