Muskoka Pooch- Sweaters

Shipping Policy

MUSKOKA POOCH HOODIE: We ship from our Muskoka Head office and we also have pickup service available at our location.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different location, depending on which one has them available the fastest to you. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHEN WILL I RECEIVE MY ORDER?
Standard Shipping is available across all Canadian provinces. Most standard shipping may be delivered within 3-8 days and some restrictions apply to specific locations. International orders can take 7-14 days to deliver.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Refund Policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds: (if applicable) we only do store credit refunds if your item is damaged or misplaced. 

Sale items: 
Sale items are final sale. 

Exchanges: (if applicable)
We only replace items if they are defective or damaged.  sales@muskokapooch.com

You will be responsible for paying for your own shipping costs for returning and receiving your item. Shipping costs are non-refundable. 

WHERE DO YOU SHIP?

We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.

How can I track my order?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

WHEN WILL I RECEIVE MY ORDER?

Standard Shipping is available across all Canadian provinces. Most standard shipping may be delivered within 3-8 days and some restrictions apply to specific locations. International orders can take 7-14 days to deliver.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different location, depending on which one has them available the fastest to you. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.